FAQs

Where do I purchase the yarn?
You will find Daughter of a Shepherd yarns in our online shop, occasional yarn festivals, and through our lovely stockists. Any news about the yarns and events is announced prior via our newsletter and social media.

How do I sign up for the mailing list?
Simply click here and enter your details.

How much is shipping?
We charge shipping at Royal Mail incremental rates plus a small (50p) contribution for packaging materials.
UK customers will be offered Standard or Tracked shipping options.
All overseas orders are sent using a Tracked method.

Can I sent a parcel to someone else?
If you would like us to send a parcel direct to its lucky recipient, simply enter their name and address in the 'shipping' section of the checkout. You are welcome to leave a message in the note box and we'll write it on your behalf to enclose with the goods the parcel.

Do you accept returns?
Please inform us within 14 days of receipt of goods if you wish to return an item and return them within a further 14 days to receive a refund of the value of the goods only (shipping is not refunded). Goods must be returned in exactly the same condition they were sold in

If you are concerned there may be a fault with your goods please contact us within 30 days of receipt to discuss the matter further and we will do our utmost to resolve any issues. 

I have been charged import duty and/or a customs fee - is this not included in the shipping?
Any local charges made by a mail carrier or customs and excise department on arrival of your package into the destination country are the responsibility of the buyer and not included in the bill you pay to Daughter of a Shepherd.

Please do not ask us to mark your order at a lower value than paid as this is illegal.

How do I contact Daughter of a Shepherd?
Email us: info@daughterofashepherd.com